General FAQs

 

Return Policy & Shipping 

Where do you ship to?

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

Do you ship internationally?

On occasion, we will ship international for consumer personal use. However, you will be responsible for all import requirements related to your personal use of the products, as well as any taxes, duties, or other fees that may be imposed upon you by any international authority. By submitting an order to us for international delivery, you agree to abide by all rules and regulations of the importing country. Please click 'Shipping & Returns' in the footer for our international shipping terms.

What carrier will be shipping my order?

Your order may ship with multiple carriers. We use DHL Ecommerce, FEDEX, and USPS to ship products. We will choose the carrier that will ship the product the fastest. Your shipping confirmation email will have the shipping carrier listed on it with the tracking number.

What is your Shipping Policy?

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page

Do you ship to P.O. Boxes?

Yes we do!

Do you ship to an APO/FPO/DPO address?

Yes we do!

When will my order ship?

We will strive to ship your order out as fast as possible. Orders normally will ship within 1 to 2 business days and may take up to 3-4 days in transit.

How much does shipping cost?

Orders of $99 or more within the the Continental U.S. ship free. We will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.  Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Returns & Refunds

What is your return policy?

Returns are not accepted. All products are final sale. Items are non-returnable due to potential safety risk associated with this ingestible product type, but if the item arrives damaged or defective, If you have any issues you may reach out to us at hello@jockofuel.com to be considered for a refund or replacement.

I received the wrong product, what should I do?

We apologize for any inconvenience. Please email us at hello@jockofuel.com or text us at 1-888-290-3172 so we can resolve the issue for you.

Can I change my order once it's been placed?

Because orders are processed so quickly, we are unable to modify or cancel your order once it's been processed.


Subscriptions

How do I update or cancel my subscription?

If you log into your account, there is a link in the main menu under Account that says Subscriptions, and another one at the very bottom left of every page. It will show all products you are subscribed to and you can adjust how often they are delivered or cancel subscription from right there.

Do you offer Free Shipping on subscription orders?

You get 10% off when subscribing to products and free shipping on orders over $99 in the US lower 48. If your subscription is over $99, you will receive free shipping automatically on every recurring order .

Do gift cards apply to subscriptions?

Gift cards can be used on new subscriptions but unfortunately cannot be applied to existing subscriptions.

What are the changes to the Subscription Program?

Starting March 1st, 2025 Free Shipping on Subscription orders will be applied to all orders of $99 or more. Orders that fall below $99 will be charged a shipping fee. We encourage you to review your subscriptions to ensure all orders in your account are over $99. If you have multiple subscriptions items, you can schedule all your subscriptions to fall on the same day to increase the order amount. Please reach out to us at hello@jockofuel.com if you have any questions or concerns or need help updating your order.

How do I schedule my subscriptions to ship together so I can reach $99 and get Free Shipping?

If you have multiple subscriptions items, you can schedule all your subscriptions to fall on the same day to increase the order amount. Here's how to do this: Login to your Jockofuel.com account,View Your Subscriptions, Click Manage This Subscription, then select a new date that is the same as your other subscriptions. Still need help? Please reach out to us at hello@jockofuel.com if you have any questions or need help updating your order.

 

Wholesale

Do you have wholesale pricing?

Yes we do! For details on how to become a wholesaler, email hello@jockofuel.com with the subject line Becoming a Jocko Fuel Wholesaler.


Military Discounts 

Do you offer a military discount?

Yes, we offer a Military discount with GOVX. Please visit the Military discount link in the footer of the site and verify your status with GOVX or contact us at hello@jockofuel.com.

Jocko Fuel Rewards 

Is there a minimum purchase to use my reward?

Yes. $10 rewards require a minimum purchase of $50, $20 rewards require a minimum purchase of $80, $30 rewards require a minimum purchase of $100.

Can rewards be combined with other discounts?

No. Rewards cannot be combined with other discounts or promo codes.

Where can I redeem my rewards?

Rewards can be redeemed on Jockofuel.com. For more information on how to redeem rewards you can visit www.jockofuel.com/rewards for information on how many points you have an how to redeem your points.

Free Product Rewards

Reward points can be redeemed on Jockofuel.com for select free product rewards items. For more information on product rewards please visit www.jockofuel.com/rewards. To redeem a product reward you must have 1 paid for item in your cart. Limit 1 Free product reward per order. Additional coupons or sales cannot be combined with product rewards.

Do my Jocko Fuel rewards points expire?

Yes. Points expire 1 year after date earned.

I purchased Jocko Fuel at a store. Can I submit in store receipts to earn reward points?

Yes. If you purchase Jocko Fuel products at a retail store then you can submit your receipt to your Jocko Rewards account to earn Jocko Rewards points.  Please note it may take up to 7 days to receive your points as all receipts are manually reviewed.  Amazon receipts are not accepted. If you would like to sign up for Jocko Rewards you can sign up for free at https://jockofuel.com/rewards.

Promotions 

How does BOGO 50% Off work?

Buy one item and get a second of equal or lesser value for 50% off. Discount applies to the lowest-priced item and is automatically applied at checkout. Offer excludes hydrate drinks, bundles, gift cards, shaker cups, samplers, merch, and variety packs. Valid on one-time purchases only.

How does Buy 2 Get 1 Free work?

Buy 2 items and get 1 free. Add 3 items to your cart and the third item will be free. The free item will be the lowest priced item in the cart. The 3rd item must be added to the cart.  Valid on 1x purchases only. Not valid on subscriptions. Discount will be automatically applied during checkout. Excludes Warehouse Sale Items, Bundles, Molk Sampler, Gift Cards, Shaker Cup. Reward points and coupons cannot be combined. Not valid on past purchases. Valid on Jockofuel.com only.

How do I sign up for the Monday Briefing from Jocko?

Text JOCKOFUEL to 24672 to sign up to receive weekly voice messages from Jocko. By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from JOCKO FUEL at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies.data rates may apply.

What are the rules for the Gift Card Giveaway?

Rules to the gift card giveaway can be found at https://jockofuel.com/pages/250-gift-card-giveaway-terms-conditions

Products 

What is the Jocko GOOD Sweetener®?

Jocko GOOD Sweetener® is a carefully crafted blend of allulose, monk fruit extract, and reb-M, designed to provide a delicious, low-calorie sweetness without compromising on taste or safety. Here’s a closer look at each component of our sweetener:

Allulose: Allulose is a naturally occurring sugar found in small quantities in certain fruits like figs and raisins. It’s typically derived from corn or other plant sources through a process of enzymatic conversion. Allulose is absorbed in the small intestine but is not metabolized for energy. Instead, it is excreted in the urine, contributing minimal to no calories. Allulose has a sweetness profile similar to that of table sugar but with much fewer calories. It has been shown to have a negligible effect on blood sugar levels and is generally considered safe for most people, including those with diabetes. Clinical studies support its safety, with no significant adverse effects reported.

Monk Fruit Extract: Monk fruit extract is derived from the monk fruit, a small, green fruit native to Southeast Asia. The extract is obtained by removing the seeds and skin, then crushing the fruit to release its natural sweetness. Monk fruit extract contains natural compounds called mogrosides, which are intensely sweet but contain no calories. These compounds do not raise blood sugar levels. Monk fruit extract is known for its high sweetness potency and is a popular choice for those seeking a natural, zero-calorie sweetener. It is considered safe and well-tolerated, with no known adverse effects.

Reb-M: Reb-M is one of the many compounds found in stevia leaves, specifically a steviol glycoside known for its intense sweetness. Extracted from the leaves of the stevia plant, Reb-M provides sweetness without calories or impact on blood sugar levels. It is a high-potency sweetener, so only a small amount is needed to achieve the desired sweetness. Reb-M has a clean, sugar-like taste and has been extensively studied and is recognized as safe for consumption by major health authorities.

Our Jocko GOOD Sweetener® is designed to offer a superior sweetness experience with minimal impact on calories and blood sugar. By combining allulose, monk fruit extract, and reb-M, we achieve a balanced, natural sweetness that enhances the flavor of our products while supporting your health and wellness goals.