Privacy Policy, Terms & Conditions
Shipping Policy
Jocko Fuel ("we" and "us") is the operator of (https://jockofuel.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service. When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email or home address. We (or service providers on our behalf) may then send communications and marketing to these email or home addresses. You may opt out of receiving this advertising by visiting the link below https://manage.kmail-lists.com/subscriptions/unsubscribe?cy=X6SNSQ
1. General
1.1 By purchasing products on this Website, you represent and warrant that any products purchased are for your or your business’s own use, and not for purposes of resale. You are prohibited from reselling any products purchased through this Website without our separate written consent.
1.2 All orders are subject to acceptance by us. We reserve the right to reject or cancel any order to purchase products through this Website, in whole or in part, for any reason or no reason, at our sole discretion. We reserve the right to request and/or verify additional information before accepting or shipping any order.
1.3 We reserve the right to limit the quantities of items that may be purchased on this Website, and at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
1.4 We reserve the right to terminate any account at any time in our sole discretion, including, without limitation, for any failure to comply with these Terms and Conditions, any fraud or abuse, or any misrepresentation that you or anyone using your account has made or may make to us.
1.5 Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Returns are not accepted. All products are final sale. Items are non-returnable due to potential safety risk associated with this ingestible product type.
3.2 Satisfaction Guarantee. Jocko Fuel offers a satisfaction guarantee for products purchased from jockofuel.com or another authorized seller in the United States. See full terms and conditions of the Satisfaction Guarantee at https://jockofuel.com/pages/satisfaction-guaranteed.
4. Delivery Terms
4.1 Transit Time Domestically: In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit Time Internationally: Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time Orders: are usually dispatched within 2 business days of payment of order Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address: Because orders are processed so quickly, we are unable to modify or cancel your order once it's been processed.
4.5 P.O. Box Shipping Jocko: Fuel will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping: We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock: If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.
4.8 Delivery Time Exceeded: If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications Upon Dispatch: Customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit: If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes Import duties and taxes for international shipments: Duties, taxes, and VAT will be calculated and collected at checkout based on your location. This means you will not have to pay duties when your order arrives in your country. Please note that while this will result in a higher upfront cost at checkout, the final price will be all-inclusive. We do not have any control over these fees as they are administered by your country. You should confirm what fees may be applicable to your shipment prior to placing an order with us. You should also confirm that you are able to import our products for personal use.
8. Cancellations- Because orders are processed so quickly, we are unable to modify or cancel your order once it's been processed.
9. Insurance Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service For all customer service enquiries, please submit an enquiry at https://jockofuel.com/contact-us/ or to hello@jockofuel.com
Changes to this privacy policy, terms & conditions Jocko Fuel has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms By using this Site, you signify your acceptance of this policy.
If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: Jocko Fuel LLC jockofuel.com 1429 Main St Jay, ME 04239 hello@jockofuel.com
8. International Shipping Terms and Conditions
By placing an order that indicates an international shipping address, you acknowledge that you have read and understood these International Shipping Terms and Conditions and agree to be bound by them.
Importer of Records
You acknowledge and understand that by placing an order on our website for international delivery, you are the importer of record and are responsible for ensuring the product meets all applicable laws and regulations in your country of import. We do not provide any warranties as to the products’ compliance with your country’s laws or regulations. You agree that you’re importing our products at your own risk.
Currency and Payment
Prices for all our products are listed in U.S. Dollars (USD). When using a credit card for payment, your credit card provider will convert the transaction amount into your local currency at their applicable exchange rate. You may also be imposed conversion fees or foreign transaction fees. Please be sure to check with your bank regarding any fees that may be applicable to your international transaction.
Fees, Duties, and Taxes on International Orders
Duties, taxes, and VAT will be calculated and collected upfront based on your location. This means you will not have to pay duties when your order arrives in your country. Please note that while this will result in a higher upfront cost at checkout, the final price will be all-inclusive. We do not have any control over these fees as they are administered by your country. You should confirm what fees may be applicable to your shipment prior to placing an order with us. You should also confirm that you are able to import our products for personal use.
International Returns, Import Refusals, Lost Shipments
Unfortunately, we do not have any control over timing for customs clearance in your country of import. We will not be responsible for any delays in delivery due to import or clearance issues. Likewise, we will not be responsible for any shipments that are refused by the importing country or any shipments that are returned to us because of international shipping issues including but not limited to import refusals or address errors.
Last Updated August 13, 2025
